Services

Operational Analysis

Financial Analysis

Customized Bookstore Services

Contract Management Process Assistance

OPERATIONAL ANALYSIS

A comprehensive operational analysis of the bookstore may include a review of the following areas:

• Accounting/Financial
• Asset Protection
• Competition (Local and Online)
• Computer Department
• Customer Service
• Facility
• General Book Department
• General Merchandise Department
• Inventory Management
• Marketing/Advertising
• P.O.S./Computer Systems
• Retail Pricing Policies
• Staffing/Personnel
• Technology
• Textbook/Course Materials Management
• Textbook/Course Materials Market Share
• Used Textbook Program

The operational analysis could include information gathering that consists of site visits, review of bookstore performance data, bookstore staff interviews, campus community interviews, and customer surveys. CBC’s review will provide your college/university with the data, information, analysis, and tools necessary to improve the bookstore operation.

FINANCIAL ANALYSIS

A Financial Analysis of all aspects of the bookstore operation may include a comparison and interpretation of the bookstore’s financial performance to established industry benchmarks in key areas including:

• Gross Margin Ratio
• Inventory Turns
• Net Income/Contribution
• Personnel Expense Ratio
• Sales Mix
• Sales Per FTE Student
• Sales Per Square Foot
• Sales Trend
• Square Feet Per FTE Student
• Textbook Sales Per FTE Student
• Used Textbook Ratio

A financial analysis may also include projecting the financial potential of the bookstore.

CUSTOMIZED BOOKSTORE SERVICES

CBC provides customized bookstore services to help the bookstore achieve its financial potential and customer service goals. A highly specialized approach may include assistance in the following areas:

• Business Plan Development
• Facilitation of a Bookstore Committee
• Facility Review
• Industry Insight
• Ongoing Financial and Service Performance Assessment
• On-site Management Consulting Services
• Project Implementation Assistance

CBC’s support in these critical areas will help to improve the performance of the bookstore.

CONTRACT MANAGEMENT PROCESS ASSISTANCE

If your college/university is considering contract management, CBC can assist with the following:

• Self-Operation/Contract Management Decision Process
• Identification of Service Requirements for your Campus
• Development of a Request for Proposals
• Analysis of Proposals
• Inventory Buyout Process
• Development of a Bookstore Contract Document
• Contract Negotiations

If your college/university is currently contracted, CBC can assist with the following:

• Contract Compliance Review
• Re-bid Process
• Identification of Service Requirements for your Campus
• Development of a Request for Proposals
• Analysis of Proposals
• Development of a Bookstore Contract Document
• Contract Negotiations

CBC understands the employee sensitivity associated with an independent review and a Self-Operation/Contract Management review. We will work closely with you to provide an unbiased assessment of the bookstore operation.